All payments made to Stencil would be subject to the following Refund Policy.
Stencil is offering non-tangible irrevocable goods, we do not issue refunds once the order is accomplished and you have accepted the delivery. As a customer you are responsible for understanding this upon purchasing any item at our site.
It is our humble request that you work closely with our designers and review the final designs before finalising your selection and completing the purchase.
We do realise that exceptional circumstances can take place with regard to the type of the service we supply. Therefore, we DO honour requests for the refund on the following reasons:
Non-delivery of the product: In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our support department in writing within 7 days from the order placing date. Otherwise the campaign will be considered completed.
Product not-as-described: Such issues should be reported to our support department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the initial stage of order confirmation. Complaints which are based merely on the customer’s false expectations or wishes are not honoured.
If Stencil makes an exception and agrees to refund your payment, you give up your right to pursue any damages via legal proceedings. Once the refund has been received, you agree that the dispute has been settled in full and no other claims will be initiated.
Any refunds requested outside of a 7 day period since the initial delivery is made would be subject to a reduced amount equivalent to 50% of the original payment.
Unless otherwise mutually agreed upon in a written contract, all refund payments initiated by Stencil will adhere to the following standards of procedure and schedules.
All refund payments will be paid in 3 equal instalments scheduled for a gap of 7 calendar days each. The first instalment will be paid 7 days after the mutual refund agreement between both the parties.
Once the payment has been initiated, Stencil will inform the receiving party and share the proof of payment with them via email.
In the case of any bank fees, charges or conversation rate differences, the exceeding amount would be borne by the receiving party.
Stencil reserves the right to request the receiving party for a confirmation proof of receiving the payment (account statements, email notification, etc).